Bay View Rewards app Terms and Conditions

These Terms and Conditions are in addition to our standard Terms and Conditions and are specific to the Bay View Rewards app loyalty scheme.

Introduction

The Terms and Conditions that follow set out the terms and conditions on which you can join the loyalty scheme, earn points and stamps and how these are redeemed to spend in-store at Bay View Garden Centre.
If you join the loyalty scheme, you automatically accept these terms.

Membership benefits

Points on retail purchases

Our loyalty scheme rewards members with points on in-store purchases from our retail department. One point is awarded for every £1 spent. Points can be redeemed against payments against your future purchases; each point has a redemption value of £0.01. Purchases from the restaurant and barista are excluded from this benefit. Points will not be earned on purchases of gift card vouchers, charges and event tickets as well as other products from time to time at our discretion. Points cannot be redeemed against the purchase of gift vouchers.

Reward app members can enjoy their 11th drink free

Reward members can enjoy a free drink after 10 drinks have been purchased. You can either scan your digital account card at the till each time you order a drink or order through the app and this will automatically add each drink ordered to your digital ‘Free drink just for you!’ card in your app. Once 10 drinks have been purchased, your card will reset to zero and the 11th one will be free when you next order and scan your digital account card at the checkout. A drink is any hot or cold drink, excluding alcohol. Your free 11th drink is a standard sized hot or cold drink, excluding alcohol. This offer can be redeemed in our Restaurant. Our garden barista is excluded from this reward.

Free Birthday Treat

Rewards members will be rewarded with a free treat (a slice of cake of your choice) issued on the date of your Birthday provided when you first registered for the app. This offer voucher will be valid from when it is issued on the date of your Birthday for 30 days, as specified on the voucher itself. The treat is available to members who have provided their date of birth and have shopped with us 3 times in the 6 months prior to their Birthday. This offer is subject to change and availability at our discretion.

Rewards member offers and promotions

From time to time we will offer discounted products, member-only offers and vouchers for selected products to our Rewards members.

Joining the loyalty scheme

1. Your full name, full postal address, email address and date of birth must be provided for an account to be opened.
2. Applicants must be aged 16 or over and must have a UK, Channel Island or Isle of Man address.
3. We reserve the right to refuse an application at our sole discretion.
4. You will need a valid email address to sign up to the app. If you do not register your app, you will not become a member or be able to collect points, stamps nor be able to enjoy our other offers, promotions or vouchers.
5. By joining the Bay View Rewards loyalty scheme, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Rewards membership, shopping purchases and other information that you give to us. It will be used to administer the loyalty scheme, provide you with benefits, personalise your offers and to keep you updated with our latest news.
6. By joining our loyalty scheme, you agree to receive email updates from us about the loyalty scheme, your benefits and Bay View Garden Centre. To opt out of receiving these updates, or delete your account completely, you can either:
a. Log into your Bay View Rewards app to update your preference settings.
b. Follow the instructions on deleting your account by clicking here.
However, by unsubscribing you won’t be able to see the points, stamps and offers available to you without logging into the app, nor will you receive notification of any vouchers or new offers that we have issued to your account.

[Clicking here links to:
APPLE/Google/Android App Deletion Instructions
Should you wish to delete the Bay View Rewards app from your Apple/Google/Android device, please follow the instructions below:

Step 1: Log into the app.
Step 2: Go to the Account icon.
Step 3: Select the Details tab at the top.
Step 4: Scroll to the bottom and tap ‘Permanently Delete Account’.
Step 5: Enter App password, and tap delete.
Your customer record is immediately permanently deleted.
 
If you have any problems with this process, please contact [email protected].]

7. If we believe that you have breached our Terms and Conditions and/or abused the scheme, your account may be terminated without prior notice. We reserve the right to take any action deemed necessary where an account is found to have been used in a way that abuses the scheme.
8. We reserve the right to: stop issuing the app at any time; on notice to you, alter or amend these conditions of operating the scheme; on notice to you, alter, amend, withdraw or cancel the scheme and/or the points and stamps (including the redemption value and issue of such) and/or terminate the scheme.
9. In particular, we may close your account if no points or stamps have been earned for 12 months or if the app has not been used for a period of 12 months or more.
10. You may terminate your account at any time in which case all points, stamps and vouchers issued shall be immediately cancelled.
11. You are responsible for the security of your account and all points, stamps and vouchers issued. If you believe an unauthorised person has compromised the security of the app, for example, by its or the theft of personal information relating to it, you should notify us immediately. We are not responsible for any unauthorised use of the app or any lost benefits.
12. Any points, stamps or rewards benefits issues are personal to the individual whose details were submitted with their registration. A loyalty scheme account, and the points, stamps or rewards benefits issued to it are non-transferable and can only be used by the registered account member. Points or stamps from different accounts cannot be combined.
13. Only one account can be opened per individual. We reserve the right to refuse, cancel or merge additional accounts at any time.
14. Please keep us informed of any changes to your personal details. Please log in to your app account and go the account section to make any changes.

Points, stamps and vouchers

1. To collect points and stamps at Bay View, you must scan your digital card at the till before completion of a transaction. In the case of a customer not scanning their digital card, proof of purchase using a validated receipt (which has been signed a team member at the time of the transaction) will be required for any points or stamps to be retrospectively credited to your account. This can be done by visiting our retail tills in-store. No claim can be made for points or stamps on purchases made before you joined the scheme.
2. The point award rate may be varied at any time with reasonable notice. We will display notices detailing any variation in-store as well as providing notice via email, the app or our website.
3. We may also issue bonus points on certain products and on certain days, at our discretion. Any bonus point events will be communicated to you via the app and notices will be displayed in-store.
4. All points and stamps awarded, and any vouchers issued will have no monetary value and will have no cash alternative.
5. All points awarded will have an expiry date of 24 months. Points not redeemed within this timeframe will be cancelled.
6. Any vouchers issued will have an expiry date and will be subject to the terms and conditions stated with the voucher or otherwise notified.
7. If we reasonably suspect fraud, abuse or misconduct in respect of the loyalty scheme, we may refuse to issue or cancel your benefits. You may not rely on any human or software error which results in the award of points, stamps or vouchers which you are not entitled to in these circumstances.
8. The benefits are personal to you, are not transferable and cannot be exchanged for cash. They can only be used when presented with your digital card. Any paper or electronic copies will not be accepted.

General terms

1. The loyalty scheme may vary these terms and we will give our Rewards members as much notice as we reasonably can. We reserve the right to give such notice via email, the app and our website. We may also display notices detailing any variations in-store. Earning further points or stamps following such variation shall constitute acceptance of the changes made.
2. Rewards members should check our website and specifically these Terms and Conditions frequently to be aware of any changes that we have made to these conditions.
3. If we decide to transfer the scheme to another legal entity, we may transfer all of the rights and obligations under these conditions without your consent and may disclose information about you to any potential or new owner.
4. The loyalty scheme and members rights and obligations under these terms and conditions and any dispute in relation to them shall be governed by English law and heard to the exclusion of all other forums in the English court. The scheme’s obligations to members in respect of the scheme are contained in these conditions and nowhere else.

How to contact us

Email [email protected]

Telephone 01524 230700